30 Day Money Back Guarantee
If you buy a product from us and it does not meet your expectations, you can return the product in perfect, unused & saleable condition within 30 days of dispatch for a full refund. Shipping costs to be handled by the customer.
Our return address is LittleBig bikes, Unit 2, Quarantine Hill, Wicklow Town, Ireland. Once we have received the item and have checked that it’s in a perfect resale-able condition we will issue the refund to the same card/ payment method you originally paid with. Please wrap the bike in foam and cardboard, secure all bolts and cover the front wheel axle with the rubber cover or cardboard to ensure it doesn’t scratch the other parts while in transit. If the bike is not adequately wrapped and is damaged during the return journey, we may not be able to refund the full amount.
Please note it can take up to 10 working days for the funds to re-appear in your bank account. If you have any questions you can contact us here or by replying to any of the confirmation emails we have sent you.
For orders made between October to December for Christmas gifts, we will extend returns timeframe until the end of January.
We offer a 5 year warranty period on the LittleBig frame and fork with a 2-year warranty on all components – for the original owner only. We cover any obvious defects – not covered are damages caused by neglect, crashes, misusage or general wear and tear. All you need to do is contact us, then send us a picture of the damage and we will help get your child back on their bike as quickly as possible. This may include sending replacement component parts or assemblies as required.
Not covered is normal wear and tear on parts such as tires, inner tubes, chains, brake pads, cables and chainring or sprockets in situations where there are no assembly or material defects.
Making Your Purchase
Once you have made a purchase through our shop page, we will contact you at the supplied e-mail address to confirm your purchase and delivery details. We aim to process each order within 1 working day, though this may extend to 3 days during busy periods. Once we have processed your order we will send a confirmation e-mail to tell you that the LittleBig is on its way. Delivery times vary by country so please check out our delivery page so you know when to keep an eye out for the courier.
You can pay for your LittleBig on our checkout page using secure payment gateways Stripe or Paypal which accept all major credit cards.
Your account will be debited immediately for both in-stock items and for pre-orders. For pre-orders, as soon as your item is in stock we will dispatch your item and you will receive a confirmation email so you know the bike is on its way.
You can also pay at the checkout using bank transfer, please quote your order reference on your bank lodgement as your order will not be shipped until the funds have been cleared through our account.
We value your security and have done our utmost to ensure that none of your personal information is at risk while you are visiting our site. All of your sensitive details are kept on a secure server with its own SSL security certificate so you can rest assured that our shop is totally safe to use.
Credit card transactions are handled via payment gateway Stripe which is certified to PCI Service Provider Level 1, the most stringent level of security certification available.
All bikes and bike parts quoted on this website include Irish VAT at 21.0%.
The amount of VAT paid is shown on the Your Order section of the checkout page.
International customers outside the EU will not be charged VAT, but you will be responsible for paying import duty and taxes for your own country.
Free shipping applies in the UK and Ireland only on orders over €100. For delivery prices to other countries and for orders less than €100, check out our delivery page.