Customer Satisfaction 2017-08-10T08:42:30+00:00

Customer Satisfaction

100% customer satisfaction

30 Day Money Back Guarantee

If you buy a product from us and it does not meet your expectations, you can return the product in a perfect, unused & saleable condition within 30 days for a full refund – no questions asked.

Warranty

We offer a 5 year warranty period on the LittleBig frame and fork with a 2 year warranty on all components – for the original owner only. We cover any obvious defects – not covered are damages caused by neglect, crashes, mis-usage or general wear and tear. All you need to do is contact us, then send us a picture of the damage and we will help get your child back on their bike as quickly as possible.

Making Your Purchase

Once you have made a purchase through our shop page, we will contact you at the supplied e-mail address to confirm your purchase and delivery details. We aim to process each order within 1 working day, though this may extend to 3 days during busy periods. Once we have processed your order we will send a confirmation e-mail to tell you that the LittleBig is on its way. Delivery times vary by country so please check out our delivery page so you know when to keep an eye out for the courier.

Payments

You can pay for your LittleBig on our checkout page using secure payment gateway Stripe which accepts all major credit cards. Your account will be debited immediately for both pre-orders and when the items are in stock.

You can also pay at the checkout using bank transfer, please quote your order reference on your bank lodgement as your order will not be shipped until the funds have been cleared through our account.

Security

We value your security and have done our utmost to ensure that none of your personal information is at risk while you are visiting our site. All of your sensetive details are kept on a secure server with it’s own SSL security certificate so you can rest assured that our shop is totally safe to use .

Credit card transactions are handled via payment gateway Stripe which is certified to PCI Service Provider Level 1, the most stringent level of security certification available.

VAT

All bikes and bike parts quoted on this website include Irish VAT at 23.0%.

The amount of VAT paid is shown on the Your Order section of the checkout page.

International customers outside the EU will not be charged VAT, but you will be responsible for paying import duty and taxes for your own country.

Free delivery in the UK & Ireland, we deliver worldwide too. Call us: +353 404 78 104 Dismiss

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