Customer Satisfaction

We want every family to be delighted with their LittleBig bike. From our 30-day money-back guarantee and lifetime frame warranty to tracked delivery and personal customer support, we're here to help before and after your purchase.

30-Day Money-Back Guarantee

If your LittleBig bike doesn't meet your expectations, you can return it within 30 days of receiving your order.

To qualify for a full refund under our 30-day money-back guarantee, the bike must be returned unused, undamaged and in its original, resaleable condition. Please pack it carefully to protect it during the return journey.

Customers are responsible for return shipping costs for change-of-mind returns. Please contact us before returning your order so we can assist you with the process.

Return address:
LittleBig Bikes
Unit 2, Quarantine Hill
Wicklow Town, Ireland

Once we receive and inspect your return, we'll process any refund due to your original payment method. Depending on your bank or payment provider, it may take up to 10 working days for the funds to appear in your account.

Extended Christmas Returns

For Christmas gifts purchased between October and December, we extend our 30-day return period until 31 January of the following year. The same return conditions apply.

Our 30-day money-back guarantee is in addition to your statutory consumer rights, including your rights in relation to faulty or incorrectly supplied goods.

Lifetime Warranty

Every LittleBig bike comes with a lifetime warranty on the frame and fork and a 2-year warranty on components, for the original owner.

Our warranty covers manufacturing defects in materials and workmanship under normal use. It does not cover accidental damage, crashes, misuse, neglect or normal wear and tear.

Consumable and wear-related parts, including brake cables, brake noodles and inner tubes, are not covered for normal wear and tear. Manufacturing defects in these parts remain covered where applicable.

If you experience a problem, simply contact us with your order details, a description of the issue and a photograph where possible. We'll assess the problem and help get your child back on their bike as quickly as possible.

This warranty does not affect your statutory consumer rights.

Ordering and Dispatch

Once you place an order through our online shop, you'll receive an order confirmation by email.

We normally assemble and dispatch in-stock bikes within 1–2 working days. Dispatch may take longer during particularly busy periods.

Once your order has been dispatched, you'll receive a shipping confirmation with tracking information so you can follow its progress.

Delivery and Shipping

We deliver LittleBig bikes throughout Ireland, the UK, Europe and selected international destinations using tracked courier services.

Free Shipping

We offer free shipping in Ireland and the UK on qualifying orders over €100. Delivery charges for smaller orders and other destinations are shown at checkout.

For estimated delivery times, courier information and current shipping rates, please see our Delivery Information page.

Delivery times are estimates and may vary depending on your location, customs clearance and courier conditions.

Taxes, VAT and Import Charges

European Union

VAT is included in the prices displayed for customers in the European Union. The applicable VAT is calculated according to the delivery destination and the products ordered.

United Kingdom

UK VAT is included in the prices displayed for UK customers. There are no additional import taxes or customs charges for customers to pay on delivery for orders shipped under our standard UK delivery arrangements.

United States, Canada, Australia and Other International Destinations

Customers outside the EU and UK are not charged EU or UK VAT on their orders. However, depending on the destination, orders may be subject to local import duties, taxes, tariffs and customs clearance or processing fees.

These charges are separate from the shipping fee paid at checkout and are the responsibility of the customer.

The courier or customs authority may contact you to arrange payment before delivery. The amount charged depends on the destination country's import regulations and the products ordered.

If an international order is refused or returned because import charges have not been paid, we will refund the amount remaining after deducting applicable outward shipping, return shipping, taxes, and other direct return-related charges actually incurred, where permitted by law.

For more information, please see our Delivery Information page.

Payments and Pre-Orders

Secure Payments

Payments are processed securely through Shopify's checkout and the payment methods available for your country, including major credit and debit cards and other supported payment providers.

Your payment is normally collected when you place your order, including for pre-order items.

Pre-Orders

Products available for pre-order will be identified on the product page, along with an estimated availability date where possible.

Once your pre-ordered item is available and ready to dispatch, we'll send you a shipping confirmation with tracking information.

Estimated arrival dates may change due to manufacturing, shipping or customs delays. If there is a significant delay, we'll contact you with an update.

Secure Checkout

Our website uses HTTPS encryption, and payments are handled through secure payment providers. We take the privacy and security of customer information seriously.

Contact Us

If you have any questions about an order, delivery, return or warranty claim, we're happy to help.

You can reach us through our Contact Us page or simply reply to your order confirmation email.